ShopNXOffer cash on delivery on your own online store
Turn on cash on delivery with one switch, and add a COD fee if you want one. ShopNx charges its 1% only after the order is delivered, not returned, and the cash has reached you.
How a COD order works
- The customer chooses cash on delivery at checkout.
- The order is confirmed straight away, and its stock is taken off the shelf.
- You pack and ship it. The payment shows as pending.
- The customer pays when it arrives, and you mark the order as paid in your admin.
Should you charge a COD fee?
A COD order costs you more than a prepaid one. Couriers often charge to collect cash, and a customer who has paid nothing finds it easier to refuse the parcel. A small fee covers part of that and nudges some customers to pay online. It can also put off a customer who was unsure. If you are starting out, try it on your own orders and watch what happens to your sales and returns.
COD and prepaid compared
| What changes | Cash on delivery | Prepaid |
|---|---|---|
| When you get the money | After delivery, when your courier passes on the cash | When the customer pays, on your gateway's settlement schedule |
| Risk of a refused parcel | Higher: you pay shipping both ways | Lower: the customer has already paid |
| Trust for a new shop | Easier: customer pays on seeing the parcel | Harder until people know you |
| Who charges for it | Your courier, for collecting cash | Your payment gateway, per payment |
How the ShopNx fee works on COD
Say a customer pays ₹1,060: a ₹1,000 product plus a ₹60 COD fee. Once the order is delivered and the cash has reached you, the ShopNx fee is ₹10.60, plus ₹1.91 GST. If the parcel is refused or returned, you pay nothing to ShopNx for that order. See the full pricing.
Taking orders from social media?
Many customers who find you on WhatsApp or Instagram want to pay on delivery the first time they buy. Offering it can help them take a chance on a shop they have not bought from before.
Questions sellers ask
Can I charge extra for cash on delivery?
Yes. You can set a cash on delivery fee, such as ₹60, and it is added to every COD order at checkout.
Does the COD fee count towards the ShopNx fee?
Yes. The 1% is worked out on what the customer paid, including shipping and COD charges.
Do I pay ShopNx if a COD order is returned?
No. The 1% applies only to orders that are delivered and not returned. A COD order counts once the cash has reached you.
Can I offer COD and online payment together?
Yes. Turn on cash on delivery and connect your Razorpay account, and the customer chooses at checkout.