ShopNxWho helps me when something goes wrong?
Our team does. Message us on WhatsApp, call or email, and tell us your store name and what happened.
How do I reach you?
Many questions have a step-by-step answer in our guides.
What can you help with?
- Setting up your store, payments and delivery
- Questions about the fee
- Moving to ShopNx: our team can set up your store
- Running ShopNx on your own server
- Requesting a feature or an integration
What about problems with Razorpay or my courier?
These companies run your accounts with them, so a problem inside one of those accounts may need their support as well as ours.
Questions sellers ask
How soon will you reply?
Feature requests get a response within 24 hours of us getting your details. We do not publish a reply time for other questions.
Will I get a dedicated account manager?
Not today.
Do you help if I self-host?
Yes. We guide you through running ShopNx on your own server. The server itself, its updates and its backups stay with you.