Email, SMS, WhatsApp and Telegram

Until you connect an email company, order messages go nowhere: they are logged and nobody receives them. Set this up before you open.

Each is under Notifications in the sidebar. Notifications itself shows what was sent, with Preview and Resend.

Email

In Setup Email, connect Resend or SendGrid with your own account's API key. Press Send a test email. Configure on a template changes its wording.

SMS

In Setup SMS, connect MSG91 for Indian numbers, which uses your DLT template ids, or Twilio. Signing shoppers in by phone needs this too.

In Setup WhatsApp, you need a Meta WhatsApp Business account, and Meta bills you directly.

Paste in your account details, using a permanent system user token, and press Send WhatsApp messages.
Copy the Webhook callback URL and verify token into your Meta app under WhatsApp › Configuration, and subscribe to messages.
Press Load templates from Meta and choose one for each moment. Send it to Meta for review submits our suggested wording.

Messages go only to shoppers who ticked the box at checkout, and a STOP reply ends them.

In Setup Telegram, get free alerts for you, not your shoppers, about new orders, payments, cancellations and returns. Connect a bot from @BotFather, press Find my chat, then Send test message.

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